A legal disclaimer

Shipping

All orders are carefully prepared, processed, and inspected before shipment. Because many of our products are custom-made or professionally colored, processing times vary depending on the product selected.

Processing & Shipping Times

Natural Color Extensions
Natural-color extensions that do not require custom coloring require 14 business days for processing, excluding weekends and holidays. Once shipped, please allow approximately 1–3 business days for delivery, depending on the shipping carrier and destination.

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Custom-Color Extensions
Custom-colored extensions require 21 business days for processing, excluding weekends and holidays. This allows time for the hair to be properly processed, colored, treated, and prepared for shipment. Once shipped, please allow approximately 1–3 business days for delivery, depending on the shipping carrier and destination.

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Custom Wigs — Natural or Colored
All custom wigs, whether natural-colored or custom-colored, require 21 business days for processing, excluding weekends and holidays. This processing period includes wig construction, customization, coloring when applicable, finishing, and quality inspection. Once shipped, please allow approximately 1–3 business days for delivery, depending on the shipping carrier and destination.

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When Processing Begins

Processing begins on the business day following the date your order is placed. The day the order is placed does not count toward the processing period.

Processing time does not include shipping time.

Once your order has shipped, you will receive tracking information via email.

Shipping times may vary depending on the destination and carrier. Totteanna Shanklin is not responsible for delays caused by the shipping carrier, weather, incorrect shipping information, or circumstances outside of our control.

Please ensure that your shipping address is correct before completing your purchase.

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Refunds

All sales are final. We do not offer refunds.

Due to the custom and personal nature of wigs, extensions, and custom-colored hair, we are unable to accept returns for a refund once an order has been processed or received.

This policy applies regardless of a change in personal preference, including:

• You no longer want the product

• The color is different from what you expected

• The color does not suit you personally

• You decide you do not like wigs

• You selected the wrong length, density, or color

• The product does not look the way you envisioned based on a reference image

We strongly encourage you to review all product details, customization options, measurements, color descriptions, and images before placing your order.

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Exchanges

Exchanges are only offered when an error or significant discrepancy occurs on our end.

An exchange may be considered if you receive a product with a verified issue such as:

• Incorrect length — the length received does not match the length ordered.

• Incorrect density — the density received does not match the density ordered.

• Incorrect color — the finished color is significantly and objectively different from the color selected or approved, rather than simply being different from your personal expectation.

• Incorrect product or specifications — the product received does not match the specifications confirmed at the time of purchase.

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Exchanges are NOT offered for personal preferencA product will not qualify for an exchange simply because:

• You don't like the color on yourself

• You expected the color to look different

• The color isn't flattering on you

• You changed your mind

• You don't like the wig after receiving it

• You decided you prefer a different length or style

• The finished look differs from an inspiration photo due to natural differences in hair, lighting, or starting color

Reference photos are used as inspiration and are not guarantees of an identical result. Color outcomes may vary based on the starting hair, hair quality, previous processing, and other factors.

Exchange Requirements

If you believe your order contains an error on our end, you must contact us within 72 hours  of delivery with your order number and clear photos of the product.

The product must remain unused, unworn, unaltered, and in its original condition unless the issue cannot reasonably be identified without trying on or inspecting the product.

We will review the issue and determine whether it qualifies for an exchange.

If the issue is verified as an error on our end, we will provide instructions for returning the product and will work with you to provide the correct product or an appropriate replacement.

Products that have been cut, colored, altered, installed, washed, worn, or otherwise modified after delivery may not qualify for an exchange.